Course curriculum
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1
Module 0.- You're welcome!
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Introduction to BEONx
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Our history, our culture, our team
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Welcome to the Customer Care team
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2
Module 1.- Our Products - Solutions Platform for Sustainable Profitability of Hotels - Market Intelligence Solutions
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3
Module 2.- Our Products - Solutions Platform for Sustainable Profitability of Hotels - RMS Solution
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General introduction II
FREE PREVIEW -
RMS - Dashboard
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RMS - Table overview in detail
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RMS - Forecast in detail
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RMS - Recomendations in detail
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New RMS - HQi in detail
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RMS - Alerts
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RMS - Groups
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RMS - Reporting (Juyo)
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The competition
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Test of Knowledge RMS Solutions
FREE PREVIEW
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4
Module 3.- Customer Care manage CRM tool
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Customer Care Help desk - how to manage Part 1
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Customer Care Help desk - how to manage Part 2
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Customer Care Help desk - how to manage Part 3
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New LessonCustomer Care Help desk - how to manage Part 4
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New LessonCustomer Care Help desk - how to manage Part 5
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New LessonCustomer Care Help desk - how to scalable an issue
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How to generate reports in Odoo Helpdesk
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How to extract reports from the Odoo Helpdesk
FREE PREVIEW
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5
Module 4.- Customer Care manage Kenos Tool
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Steps to configure an Professional compset - 1
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Steps to configure an Professional compset - 2
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RMS Processed Audit
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Audit Morning Session process
FREE PREVIEW
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6
Module 5.- Use of complementary applications - Virtual Centralite
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7
Module 6.- Use of complementary applications - How manage a Survey
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8
Module 7.- Use of complementary applications - How manage Wiki Care